We strive to make your experience with ShadeFX a satisfying one. And, we believe we are helping you make a profound improvement to your outdoor living lifestyle when you choose to add a ShadeFX canopy to your project. But at the end of the day, it is your experience under an extended canopy on a hot or rainy day that really puts total customer satisfaction to the test.
We invite you to peruse some of our customer testimonials that reinforces our belief that adding sun and rain protection to your outdoor living space will profoundly change the way you live outdoors.
Our customers have always loved our pergola kits and now with the added option of ShadeFX canopies homeowners can enjoy shelter from the rain, uv-rays and even add privacy. With the ShadeFX canopy system, both our new and existing pergolas become fully-functional outdoor living spaces.”
Lou Maglio, President, Walpole Woodworkers Inc.
Your shade systems continue to receive wonderful reviews from everyone I have discussed them with. We sell nationally of course and from coast to coast I have heard great things about your system.
Patio Paradise in Oklahoma City recently became a dealer of ours largely because a homeowner found our company listed on your site after being sent there by Patio Paradise. Aaron the Owner/Patio Paradise has installed about 5 of your systems and has 3 more scheduled installs currently and speaks very highly of your product. Our dealer PA Landscaping is also very happy with the system they bought from you and installed in our fiberglass pergola.
Britt Russell / National Sales Director, Arbors Direct
By using Shade FX we have been able to offer our clients a high quality, durable and functional shade system to compliment our fine trellis and pergola structures. Our clients expect the best in our structures and service and any product that we offer to them must be consistent with our philosophy, in essence, ShadeFX does things from product to sales to service, the way we need them to. It is a great product and an easy company to deal with.
John Swarbrick, President, JWS Decks, Waterloo Ontario
I must tell you that my ShadeFX Canopy (and) I have survived Hurricane Sandy without a scratch. We live in Seaside Heights, New Jersey.
Debbie N., Seaside Heights , NJ
As a designer, I was challenged with the need to provide retractable shade on an existing pergola. After researching the options thoroughly, ShadeFX was the product that fit best. It was delivered on time and installed with no trouble. I wouldn’t hesitate to recommend ShadeFX for any application requiring retractability, a large continuous canopy, and rain and wind resistance.
ShadeFX provided a canopy solution for a rooftop pergola that I could find from no other company. It is an aesthetic installation, with wind resistance suitable to a 5th floor urban terrace, and the look and feel of a well designed and engineered product that has met the expectations of a discerning clientele.
Todd Smith, Garden Design
ShadeFX made a custom product to meet our unique need. Our family spends a great deal of our summer hours outdoors. Needless to say when we remodeled our outdoor space, our pergola was the feature attraction flanked by a stone fireplace on one end and an expanded stone kitchen/bar on the other.
Covering the pergola became the focus of our project. We wanted the versatility offered by ShadeFX design to provide protection from the sun/rain while giving us the option to enjoy the night sky and brilliant stars.
ShadeFX was the only product that met our objectives. They gave us the option for installation above or below the rafters. We chose above, allowing us to continue to enjoy the architectural design of the intricate red wood structure. ShadeFX offered a wonderful feature of automatic deployment and retraction with a simple touch of a remote control.
Our experience with ShadeFX was quite pleasant. We live in a remote location far from any of ShadeFX’s dealers. No matter as their customer service was quite knowledgeable and helpful with proper measurements, product information and explanation of features/benefits.
Installation, however, was not without a challenge, and ultimately became the reason for writing this testimonial. While the product installation was relatively straight forward with the included instructions and photos, and supported as well by emailed videos, making the final adjustments for the automatic retracting system was challenging from a remote location. This is where ShadeFX separated itself from the ordinary.
I’ve always lived by Aristotle’s motto “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” ShadeFX’s customer service representative patiently explained the procedures, emailed additional instructions and videos and remained on the line with me long after hours to make sure I was still doing OK. On two occasions that weekend, they called me back with follow up to make sure I was happy and checked on my progress. Ultimately ShadeFX stood by its product and offered to send a representative from CANADA to make the necessary adjustments. These acts define extraordinary service and with it, ShadeFX won my loyalty and unyielding support.